It is possible to make a return if, at the time of delivery, in the package there were products other than those ordered and/or there were damages to the product/s. It will not be possible to accept the return of materials that have already been worked by you.
You must verify the quantity, quality and type of goods purchased at the time of delivery and will have to challenge any defect or make claims on the quantities delivered within 8 days following the delivery date of the goods by:
- Sending a registered letter with acknowledgement of receipt or through a carrier at
- Sending an e-mail at firstname.lastname@example.org
In this letter you have to state the invoice number and the reason for the claim.
(If the deadline expires on a national holiday or during the closure period of our Company, stated in the Shipping page, the deadline is extended to the first following business day).
Once Mazzucchelli has received your mail, we will evaluate your request and contact you as soon as possible to inform you of the outcome of the claim.
Return of the goods and return costs
If you have been informed by Mazzucchelli that your claim has been accepted, you will be contacted to agree on the procedure for returning the goods. Mazzucchelli will send a carrier to the address you indicated and collect the material claimed.
To be eligible for a return, items must be in the same condition you received them, properly packed and with the indication of the destination address:
Mazzucchelli 1849 S.p.A,
Via S. e P. Mazzucchelli 7,
21043 Castiglione Olona (VA), Italia
To the kind attention of webshop Mazzucchelli
If you no longer have the original box, you are required to return the items accurately packed. If an error has occurred and you have received material other than what was ordered, the product must be returned in a state of substantial integrity (clean, free of scratches, damage and equipped with its original labels).
Return costs will be covered by Mazzucchelli 1849 Spa. The returned goods will be collected by a carrier sent by Mazzucchelli. Transportation costs will not be covered by Mazzucchelli if a carrier other than that indicated by Mazzucchelli is used.
Mazzucchelli 1849 Spa does not refund money for the returned goods but will replace the claimed items. The replacement material will be sent to the customer only after Mazzucchelli has authorized the return.